Delivering outstanding Customer Service, Retentions, Win Backs, and Back Office solutions.
Blending cost optimisation and efficiencies with exceptional outsourced customer experiences.
Customer Service
Multichannel emotive customer engagement and helpdesk services, building relationships, trust, and brand advocacy.
Transactional Processing
Delivering value-add messaging to deliver up-sell and cross-sell opportunities, optimising customer spend.
Retentions & Win Backs
Realising key market intelligence and customer feedback to better understand preferences and retain your customers.
Technology & AI Automation
Optimising customer-facing processes by introducing technology as an enabler to enhance CX.
Aftersales & Fraud Prevention
Delivering exceptional aftersales customer engagement, while undertaking regulatory precautionary checks that protect customer data and minimise fraud.
A Next-Gen Contact Centre Solution
In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chat bots and social networks.
“ELS’s intelligent analysis, assessments, and operational recommendations have allowed us to reduce customer complaints by 72%, minimising costs and elevating brand and customer experience.”
Senior Customer Experience Director, ELS Telecoms client