Delivering exceptional multichannel outsourced customer experiences.
Cost and process optimisation via Customer Service, Helpdesk, Winbacks, Retentions, Aftersales, and Fraud Prevention solutions.
About ELS
ELS Customer Experience is one of the leading South Africa outsourced contact centre providers. Based in the heart of Johannesburg, we specialise in multichannel customer service, win backs, retentions, fraud prevention, helpdesk, and aftersales solutions.
We are an award-winning team that positions its people at the heart of everything we do, with cutting edge technology and AI platforms operating as enablers.
This approach has contributed towards us achieving an unprecidented 1% staff attrition in 2023, reinforcing our commitment to providing exceptional, stable, and expertly trained teams that deliver next level activity on behalf of our clients.
We work in proactive partnership with our clients to deliver outstanding solutions that resonate and connect with their customers, driven by brand and value alignment, operating as a seamless extension of their business.
ELS provides exceptional customer service via a quality-driven, agile approach, coupled with a commitment to delivering continuous improvement, bespoke training, and technology innovation as part of our overall value proposition.
“Our people are at the heart of everything we do; operating as a seamless extension of our client’s business, they fully immerse themselves in the culture and brand values to deliver something truly special…”
ELS Customer Experience.